Refund policy

All SoloThreads products are made-to-order and produced specifically for each customer. Because of this, we do not accept returns or exchanges due to change of mind, sizing issues, or personal preference.

We only accept returns or replacements if:

• The item arrived damaged

• The item is defective

• The wrong item was received

To be eligible for a replacement, you must contact us within 7 days of delivery with:

• Your order number

• Clear photos of the issue

Approved replacements will be processed at no additional cost.
Refunds are issued only if a replacement cannot be provided.

Please note:

• Sale items and custom items are final sale

• We do not offer refunds for delays caused by carriers